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Wardlow

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Wardlow raises a $32M Series A to put agents to work in operations

Our Series A

Our Series A

Read the announcement

Read

Ticket #48213

Helpdesk

Remy reads

Support triage

Payments

Order

Guardrail

$640 > $500 limit

Dana Whitfield

Approves in 6 min

Refund issued

Reply sent · logged

Run log

09:14:02

Read

Ticket #48213 arrives from the helpdesk

09:14:03

Classify

Refund request, possible duplicate charge

09:14:09

Check

Two charges in payments, order shipped once

09:14:16

Guardrail

$640 is above the $500 refund limit

09:21:40

Handoff

Dana Whitfield approves in team chat

09:21:44

Logged

Refund issued, reply sent, run logged

Live

AI agents for operations teams

Agents that do the

support triage.

invoice matching.

onboarding.

compliance checks.

support triage.

People stay in charge.

Agents clear the routine work in support, payables, onboarding and compliance, inside the systems you already run.


Anything that needs judgment goes to your team, with the full record.

SOC 2 Type II

Live in 21 days

Every action logged

Run log

Live

Ticket #48213

Helpdesk · 09:14:02

Remy reads

Support triage · 09:14:03

Checks payments and order

Two charges, shipped once

Guardrail: $640 > $500

Above the refund limit

Dana Whitfield approves

Team chat · 09:21:40

Refund issued

Reply sent · logged

Ticket #48213

Helpdesk

Remy reads

Support triage

Payments

Order

Guardrail

$640 > $500 limit

Dana Whitfield

Approves in 6 min

Refund issued

Reply sent · logged

Run log

09:14:02

Read

Ticket #48213 arrives from the helpdesk

09:14:03

Classify

Refund request, possible duplicate charge

09:14:09

Check

Two charges in payments, order shipped once

09:14:16

Guardrail

$640 is above the $500 refund limit

09:21:40

Handoff

Dana Whitfield approves in team chat

09:21:44

Logged

Refund issued, reply sent, run logged

Live

AI agents for operations teams

Agents that do the

support triage.

invoice matching.

onboarding.

compliance checks.

support triage.

People stay in charge.

Agents clear the routine work in support, payables, onboarding and compliance, inside the systems you already run.


Anything that needs judgment goes to your team, with the full record.

SOC 2 Type II

Live in 21 days

Every action logged

Run log

Live

Ticket #48213

Helpdesk · 09:14:02

Remy reads

Support triage · 09:14:03

Checks payments and order

Two charges, shipped once

Guardrail: $640 > $500

Above the refund limit

Dana Whitfield approves

Team chat · 09:21:40

Refund issued

Reply sent · logged

Customers

In production at 140+ operations teams.

In production at 140+ operations teams.

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Watch a run

One refund, start to finish.

A support run, replayed step by step. Remy does the work up to its limit. Then a person decides.

Remy · Support triage

Run 3,412,907

09:14:02

Ticket #48213 arrives

A customer was charged twice for order 7731.

JP

Jordan Price

Helpdesk · Ticket #48213

Billing

“I was charged twice for order 7731.”

Run 3,412,907 · 7 min 42 s · 1 human decision

Step 1 of 6

Remy · Support triage

Run 3,412,907

09:14:02

Ticket #48213 arrives

A customer was charged twice for order 7731.

JP

Jordan Price

Helpdesk · Ticket #48213

Billing

“I was charged twice for order 7731.”

Step 1 of 6

Agents

Four agents. One job each.

Each agent works inside your systems, within limits you set, and hands off when a case needs a person.

Remy · Support triage

All · 128

Waiting · 1

#48213

Waiting for you

I was charged twice for order 7731

#48219

Answered

Where is my order?

#48216

Answered

Move me to the annual plan

#48212

Routed

Delete all my data

Above limit

Refund $640.00

Limit $500. Both charges and the draft reply attached.

Edit

Approve

Support

Remy · Support triage

Reads every ticket, answers the routine ones and routes the rest. Hands off refunds above your limit and upset customers.

Finance

Tessa · Invoices and payables

Matches invoices to orders and receipts, flags duplicates and queues payments. Hands off mismatches and bank-detail changes.

Operations

Milo · Customer onboarding

Collects documents, sets up accounts and chases what’s missing. Hands off non-standard terms and failed checks.

Compliance

Vera · Compliance checks

Screens customers and vendors, checks activity against policy and gathers audit evidence. Hands off every watchlist match.

Remy · Support triage

All · 128

Waiting · 1

#48213

Waiting for you

I was charged twice for order 7731

#48219

Answered

Where is my order?

#48216

Answered

Move me to the annual plan

#48212

Routed

Delete all my data

Above limit

Refund $640.00

Limit $500. Both charges and the draft reply attached.

Edit

Approve

Support

Remy · Support triage

Reads every ticket, answers the routine ones and routes the rest. Hands off refunds above your limit and upset customers.

Finance

Tessa · Invoices and payables

Matches invoices to orders and receipts, flags duplicates and queues payments. Hands off mismatches and bank-detail changes.

Operations

Milo · Customer onboarding

Collects documents, sets up accounts and chases what’s missing. Hands off non-standard terms and failed checks.

Compliance

Vera · Compliance checks

Screens customers and vendors, checks activity against policy and gathers audit evidence. Hands off every watchlist match.

Outcomes

What changes in the first quarter.

Medians across Wardlow customers in 2026. Your numbers depend on your volume and the limits you set.

2026

87%

Support teams, median across 38 customers

of routine tickets resolved without a hand-off

87 by agents

13 to a person

62%

All workflows, against each team’s 2025 baseline

lower cost per resolved case

4 min

Nights and weekends included

median first response, around the clock

21 days

Median across 2026 deployments

from kickoff to the first workflow live

Connect

Guardrails

Shadow mode

Sign-off

Go live

Day 1

Day 21

Kickoff to go-live

Connect, set guardrails, a week of shadow mode, then live on day 21.

How it works

Live in 21 days, without a rip-and-replace.

A deployment engineer sets up your first workflow with you. Your team approves every step before the agents act on their own.

A deployment engineer sets up your first workflow with you. Your team approves every step before the agents act on their own.

Connections

Wardlow

Connect your systems

Helpdesk

Connected

Read-only

ERP

Connected

Read-only

Team chat

Connected

Posts to #support-approvals

CRM

Not connected

Write access stays off until your team approves each action.

01

Connect

Days 1–5. We connect your helpdesk, ERP or CRM with read-only access. Nothing changes for your team yet.

Connections

Wardlow

Connect your systems

Helpdesk

Connected

Read-only

ERP

Connected

Read-only

Team chat

Connected

Posts to #support-approvals

CRM

Not connected

Write access stays off until your team approves each action.

01

Connect

Days 1–5. We connect your helpdesk, ERP or CRM with read-only access. Nothing changes for your team yet.

Connections

Wardlow

Connect your systems

Helpdesk

Connected

Read-only

ERP

Connected

Read-only

Team chat

Connected

Posts to #support-approvals

CRM

Not connected

Write access stays off until your team approves each action.

01

Connect

Days 1–5. We connect your helpdesk, ERP or CRM with read-only access. Nothing changes for your team yet.

Guardrails

Wardlow

Remy · Refunds

Action

Issue a refund

Limit

Up to $500 per refund

Above the limit

Send to an approver

Approver

Support lead

Applies from today

Save guardrail

02

Set the guardrails

Days 6–10. Your lead sets each agent’s limits and approvers. We test them against last month’s real cases.

Guardrails

Wardlow

Remy · Refunds

Action

Issue a refund

Limit

Up to $500 per refund

Above the limit

Send to an approver

Approver

Support lead

Applies from today

Save guardrail

02

Set the guardrails

Days 6–10. Your lead sets each agent’s limits and approvers. We test them against last month’s real cases.

Guardrails

Wardlow

Remy · Refunds

Action

Issue a refund

Limit

Up to $500 per refund

Above the limit

Send to an approver

Approver

Support lead

Applies from today

Save guardrail

02

Set the guardrails

Days 6–10. Your lead sets each agent’s limits and approvers. We test them against last month’s real cases.

Shadow mode report

Wardlow

Shadow mode · 10 days

94%

of drafts approved without edits

Order status

98%

Billing questions

95%

Account changes

93%

Refunds

89%

1,906 drafts reviewed by your team.

03

Shadow mode

Days 11–18. Agents draft and your team approves or edits. Accuracy is reported by case type every day.

Shadow mode report

Wardlow

Shadow mode · 10 days

94%

of drafts approved without edits

Order status

98%

Billing questions

95%

Account changes

93%

Refunds

89%

1,906 drafts reviewed by your team.

03

Shadow mode

Days 11–18. Agents draft and your team approves or edits. Accuracy is reported by case type every day.

Shadow mode report

Wardlow

Shadow mode · 10 days

94%

of drafts approved without edits

Order status

98%

Billing questions

95%

Account changes

93%

Refunds

89%

1,906 drafts reviewed by your team.

03

Shadow mode

Days 11–18. Agents draft and your team approves or edits. Accuracy is reported by case type every day.

Run Log · this week

Wardlow

Runs completed

8,912

Handed off

214

Decided by a person

214

Median decision

6 min

Runs per day

M

T

W

T

F

S

S

04

Go live

Day 21. Agents act within their limits and hand off the rest. You review the Run Log weekly with your engineer.

Run Log · this week

Wardlow

Runs completed

8,912

Handed off

214

Decided by a person

214

Median decision

6 min

Runs per day

M

T

W

T

F

S

S

04

Go live

Day 21. Agents act within their limits and hand off the rest. You review the Run Log weekly with your engineer.

Run Log · this week

Wardlow

Runs completed

8,912

Handed off

214

Decided by a person

214

Median decision

6 min

Runs per day

M

T

W

T

F

S

S

04

Go live

Day 21. Agents act within their limits and hand off the rest. You review the Run Log weekly with your engineer.

Control

Every action has a limit, an owner and a record.

Speed is easy to promise. These are the controls that make it safe to say yes.

Limits

Set what each agent may do, and how much: refunds up to $500, payments up to the purchase order, no new vendors without review.

Approvals

Anything above a limit goes to a named person in team chat or the Wardlow queue. Approve, edit or reject in one click.

Run Log

Every step is recorded with the data the agent read and the rule it followed. Replay any run; export any month.

Shadow mode

Switch any agent back to drafting at any time. Your team approves everything until you’re ready again.

Limits

Set what each agent may do, and how much: refunds up to $500, payments up to the purchase order, no new vendors without review.

Approvals

Anything above a limit goes to a named person in team chat or the Wardlow queue. Approve, edit or reject in one click.

Run Log

Every step is recorded with the data the agent read and the rule it followed. Replay any run; export any month.

Shadow mode

Switch any agent back to drafting at any time. Your team approves everything until you’re ready again.

SOC 2 Type II

ISO 27001

GDPR

HIPAA

SOC 2 Type II

ISO 27001

GDPR

HIPAA

Encrypted in transit and at rest

Hosted in your region, US or EU

Never used to train models

Integrations

Works inside the systems you already run.

Agents use your tools the way your team does, through their own accounts and your permissions. Start read-only; grant write access one action at a time.

CRM

Helpdesk

ERP

Payments

HR system

Identity provider

Data warehouse

Team chat

Email

CRM

Helpdesk

ERP

Payments

HR system

Identity provider

Data warehouse

Team chat

Email

Plus an API and webhooks for anything custom.

Customers

Ask the teams who run it.

Operations, support and finance leads on what changed after go-live.

  • Tessa took the keying off our desks, and the exceptions got better attention because of it. The controls were what sold me: she can’t pay anyone, and she can’t touch a vendor record.

    1,900 hrs

    returned to the payables team each month

    $412K

    in duplicate payments caught in the first quarter

    Portrait of Nadia Mensah, Controller at Saltmarsh Logistics

    Nadia Mensah

    Controller

    Saltmarsh Logistics

  • Tessa took the keying off our desks, and the exceptions got better attention because of it. The controls were what sold me: she can’t pay anyone, and she can’t touch a vendor record.

    1,900 hrs

    returned to the payables team each month

    $412K

    in duplicate payments caught in the first quarter

    Portrait of Nadia Mensah, Controller at Saltmarsh Logistics

    Nadia Mensah

    Controller

    Saltmarsh Logistics

  • Customers write in at 2am because that’s when they do their schedules. Now somebody answers. When it’s something Remy shouldn’t handle, my team gets it first thing with the homework already done.

    4 min

    median first response, nights and weekends included (was 9 hours)

    84%

    of routine tickets resolved without a hand-off

    Portrait of Callum Byrne, Director of Support at Kitewell

    Callum Byrne

    Director of Support

    Kitewell

  • Customers write in at 2am because that’s when they do their schedules. Now somebody answers. When it’s something Remy shouldn’t handle, my team gets it first thing with the homework already done.

    4 min

    median first response, nights and weekends included (was 9 hours)

    84%

    of routine tickets resolved without a hand-off

    Portrait of Callum Byrne, Director of Support at Kitewell

    Callum Byrne

    Director of Support

    Kitewell

  • I had a board asking for AI and a compliance team asking what could go wrong. Wardlow gave me an answer for both: the agent does the routine work, and a person signs off every exception in chat.

    87%

    of routine borrower questions resolved without a hand-off

    6 min

    median time for a team lead to approve an exception

    Portrait of Freya Whitcombe, COO at Larkspur Lending

    Freya Whitcombe

    COO

    Larkspur Lending

  • I had a board asking for AI and a compliance team asking what could go wrong. Wardlow gave me an answer for both: the agent does the routine work, and a person signs off every exception in chat.

    87%

    of routine borrower questions resolved without a hand-off

    6 min

    median time for a team lead to approve an exception

    Portrait of Freya Whitcombe, COO at Larkspur Lending

    Freya Whitcombe

    COO

    Larkspur Lending

  • Tessa took the keying off our desks, and the exceptions got better attention because of it. The controls were what sold me: she can’t pay anyone, and she can’t touch a vendor record.

    1,900 hrs

    returned to the payables team each month

    $412K

    in duplicate payments caught in the first quarter

    Portrait of Nadia Mensah, Controller at Saltmarsh Logistics

    Nadia Mensah

    Controller

    Saltmarsh Logistics

  • Customers write in at 2am because that’s when they do their schedules. Now somebody answers. When it’s something Remy shouldn’t handle, my team gets it first thing with the homework already done.

    4 min

    median first response, nights and weekends included (was 9 hours)

    84%

    of routine tickets resolved without a hand-off

    Portrait of Callum Byrne, Director of Support at Kitewell

    Callum Byrne

    Director of Support

    Kitewell

  • I had a board asking for AI and a compliance team asking what could go wrong. Wardlow gave me an answer for both: the agent does the routine work, and a person signs off every exception in chat.

    87%

    of routine borrower questions resolved without a hand-off

    6 min

    median time for a team lead to approve an exception

    Portrait of Freya Whitcombe, COO at Larkspur Lending

    Freya Whitcombe

    COO

    Larkspur Lending

Backed by

Sablewood Ventures logo
Harrowgate Capital logo
Fallow Street Capital logo

Pricing

Start with one workflow. Grow from there.

Every plan begins with a 60-day paid pilot on one workflow. You continue only if it hits the targets we agree on up front.

Every plan starts with a 60-day paid pilot. Runs above your plan are $0.20 each. Prices in USD.

Monthly

Yearly

Save 15%

Starter

For one team and one workflow.

$

1,500

/mo

1 agent

Up to 5,000 runs a month

Guardrails and Run Log

Handoff in team chat

Email support

MOST POPULAR

Growth

For operations teams running several workflows.

$

4,800

/mo

All 4 agents

Up to 25,000 runs a month

SSO and role-based access

A named deployment engineer

Weekly Run Log reviews

Enterprise

For regulated and multi-region teams.

Custom

Unlimited and custom agents

Volume pricing on runs

Single-tenant hosting, US or EU

Security review support and a DPA

99.9% uptime SLA

Monthly

Yearly

Save 15%

Starter

For one team and one workflow.

$

1,500

/mo

1 agent

Up to 5,000 runs a month

Guardrails and Run Log

Handoff in team chat

Email support

MOST POPULAR

Growth

For operations teams running several workflows.

$

4,800

/mo

All 4 agents

Up to 25,000 runs a month

SSO and role-based access

A named deployment engineer

Weekly Run Log reviews

Enterprise

For regulated and multi-region teams.

Custom

Unlimited and custom agents

Volume pricing on runs

Single-tenant hosting, US or EU

Security review support and a DPA

99.9% uptime SLA

FAQ

Questions operations leads ask first.

Straight answers. Your security team’s questions are on the Security page.

Approvals

1 waiting

Remy · Support triage

Refund $640.00

Duplicate charge on order 7731. Above the $500 limit.

Edit

Approve

Earlier today

Refund $420.00

Auto · in limit

Vendor set-up

Approved 08:12

Refund $95.00

Auto · in limit

What happens when an agent gets something wrong?

Most mistakes never reach a customer, because anything above an agent’s limit goes to a person first. If something does slip through, the Run Log shows the exact step, the data the agent read and the rule it applied, so you can reverse it and tighten the limit.

Do we have to replace our helpdesk or ERP?

No. Agents work inside the systems you already run, with their own accounts and permissions, like a new hire. We start read-only, and you grant write access one action at a time. Most systems connect in the first week.

Who’s accountable for what an agent does?

You decide. Every agent has an owner on your team, and every limit has an approver. Anything outside the limits waits for a person, and the Run Log records who approved what, and when.

Where does our data go, and is it used for training?

It stays in the region you choose, US or EU, encrypted in transit and at rest, and it’s never used to train models. We hold SOC 2 Type II and ISO 27001, and we can send our security pack before your first call.

How long until we see results?

Most teams have their first workflow live in 21 days, after a week of shadow mode where agents draft and people approve. The 60-day pilot then runs against targets agreed up front, such as cost per case.

How do we know Wardlow will be around in three years?

We raised a $32M Series A in 2026 and run in production at 140+ operations teams. Every contract includes data export at any time, in open formats, so your records stay yours whatever happens.

See an agent run on your own workflow.

Bring the workflow that eats your team’s week. We’ll show how an agent would handle it, and where it would hand off.

30 minutes · One workflow, mapped with you · No slides

Wardlow

Agents that do the work. People stay in charge.

Floor 4, 612 Bryant Street, San Francisco, CA 94107

SOC 2 Type II · ISO 27001 · GDPR · HIPAA

© 2026 Wardlow, Inc.

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